1. AjaxCNC Bulletin Board. click here

This forum is monitored and supported by the Ajaxcnc tech crew M-F 8-5.

- Fast, precise answers to all your CNC installation questions.

- CNC answers for all to see immediately. Easy to browse/search all history as well.

- No login/pass needed to view.

- This is the place to get free CNC how-to documents and personal service.

- See what others are working on.

In the forum you will find… Online Manuals and Documentation CLICK HERE

Read manuals, technical bulletins, and download drawings and other documentation, from our documentation pages. This is the first place you’ll want to check for answers to your support-related questions.

2. Email Technical Support

Email technical support is available for setup and maintenance of your control. Please include a detailed description of the problem you are experiencing (along with information such as serial number, and a report file for your control if it is a Centroid-based system). Providing this information will greatly increase the speed and accuracy with which your support request can be responded to.

Email Support: tech@ajaxcnc.com

All questions and responses will be posted on the AjaxCNC bulletin board.

3. Technical Bulletins. click here

Technical bulletins on a wide range of relevant topics.

4. Pay for Phone Technical Support (Provided through Centroid)

• Phone technical support is available for a fee.
• Phone Support: (814) 353-9256
• Have your credit card ready.

Phone Technical Support: $1 / Min (15 Minute Minimum)

Time

15 Minutes $15.00 30 Minutes $30.00 1 Hour $60.00

5. On-Site Technical Support

If you require professional assistance, Expert CNC service, training and installation are available at your shop. Our nationwide network of technical representatives makes house calls!. Many of them also offer extra services like:

• Complete CNC control installation/integration.
• System definition job sizing: Our retrofitters can help you determine if your project is do-able, how much it will cost, what parts to buy and how long it will take.
• On-site installation integration services: Our retrofitters can come to your shop and install your retrofit and get you up and running in the shortest possible time.
• On-site CNC training
• Custom PLC programming for special applications
• OEM specialized CNC machine development
• Service: Once you are up and running our retrofitters can provide you with service, either by phone or on site, to keep your machine up and running and productive.
• Reasonable rates.

Servicing retrofitters are independent dealers located around the US and around the world. They are knowledgeable, experienced and trained on the Centroid/Ajaxcnc Controls, and are your best and quickest way to get your CNC system running and keep it running. Please see the linked map.